Grill Support & Parts

It's always best to CLEAN & RESTART your grill before contacting support. 

Green Mountain Parts Warranty is 3 Years from Date of Purchase

The best way to troubleshoot is to contact support when your are next to your grill & it's turned OFF.  Always have your serial number ready which is found on the back plate. Replacement parts with installation instructions are quickly mailed to your home when needed.  

Phone Support Hours:

Sunday - Wednesday:  12:00 – 5:00 Central

530-347-9167- Option 1

*If no answer, leave VM & expect a call back from unavailable number

OR

Email Support Hours 11 am - 7 pm 7 days per week

support@greenmountaingrills.com 

* Provide your approximate purchase date, full name, address, phone number, serial number, detailed description of issues & attaching photos helps.  You can find 8 digit serial number on back of the grill on a green plate.

Frequently Asked Questions Click here->  Green Mountain Support Main Page