It's always best to CLEAN & RESTART your grill before contacting support. 

Green Mountain Parts Warranty is 3 Years from Date of Purchase

The best way to troubleshoot is to contact support when your are next to your grill & it's turned OFF.  Always have your serial number ready which is found on the back plate. Replacement parts with installation instructions are quickly mailed to your home when needed.  

Phone Support Hours:

Sunday - Wednesday:  12:00 – 5:00 Central

530-347-9167- Option 1

*If no answer, leave VM & expect a call back from an 800 number

OR

Email: support@greenmountaingrills.com 7 days per week

* Provide your estimated purchase date, full name, address, phone number, serial number, detailed description of issues & attaching photos helps.  Expect a reply in 1 -2 business days

Frequently Asked Questions Click here->  Green Mountain Support

Prime Owners Manual

Prime Owners Guide Video

Igniter Replacement

Auger Replacement

Controller Replacement 

Fan Replacement

Wiring Explanation

Firmware Update