Green Mountain Grills
GMG Prime Support
Owner's manual, repair videos and power accessories for original Prime grills.
⚠️
It's always best to CLEAN & RESTART your grill before contacting support.
3-Year Parts WarrantyGreen Mountain parts warranty is 3 years from date of purchase.
Be at your grillThe best way to troubleshoot is to contact support when you are next to your grill & it's turned OFF.
Parts mailed to youReplacement parts with installation instructions are quickly mailed to your home when needed.
☎ Phone Support
Sunday – Wednesday · 12:00 – 5:00 Central530-347-9167 · Option 1If no answer, leave a voicemail & expect a call back from an unavailable number.
✉ Email Support
11 am – 7 pm · 7 days per weeksupport@greenmountaingrills.comExpect a reply in 1–2 business days.
Have this ready when you call or email
- Serial number — 8 digits, on the green plate on the back of the grill
- Approximate purchase date
- Full name & address
- Phone number
- Detailed description of the issue
- Photos (attaching them helps)
Prime Videos
Jump to a topic
Prime Owners Guide
Prime Owners GuideYouTube ›
Igniter Replacement
Auger Replacement
Prime Auger ReplacementYouTube ›
Controller Replacement
Prime Control Panel ReplacementYouTube ›
Fan Replacement
Wiring Explanation
Prime Wiring ExplanationYouTube ›
Firmware Update
Prime Firmware UpdateYouTube ›
Amazon Order Links
AC to DC Converter
4 ft Double Male to Male 12V CordBuy on Amazon ›
Still need help?
Call Green Mountain at 530-347-9167 (Option 1) · email support@greenmountaingrills.com · GMG Support & FAQ
‹ Back to Grill Support Home
Call Green Mountain at 530-347-9167 (Option 1) · email support@greenmountaingrills.com · GMG Support & FAQ
‹ Back to Grill Support Home