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NTX BBQ Supply

Grill Support

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It's always best to CLEAN & RESTART your grill before contacting support. 

Green Mountain Parts Warranty went from 2 to 3 years starting in October 2018. 

The best way to troubleshoot is to contact support when your are next to your grill & it's turned OFF.  Always have your serial number ready which is found on the back plate. Replacement parts with installation instructions are quickly mailed to your home when needed.  

General Grill Support: Mon - Fri 10-8 / Sat - Sun 11-7

Call 530-347-9167 ext: 1 *If no answer, leave a message & expect a return call from an unavailable number.

Email: gmgsupport@greenmountaingrills.com * Provide them with your name, address, phone number, serial number, detailed description of issues & attaching photos / videos always help.

Wifi Support: Mon - Sat 1-8 / Sun Closed

Call 530-347-9167 ext: 15 * Many factors affect the Wifi feature including grill location, app. version, firmware version, device type, device settings, network type & network settings.

Frequently Asked Questions Click here->  Green Mountain Support Main Page

 

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It's always best to CLEAN & RESTART your grill before contacting support. 

The best way to troubleshoot is to contact support when your are next to your grill & it's turned OFF.  Always have your serial number ready which is found on the bottom side of your hopper cover.

Pitts & Spitts Wood Pellet Grills are covered by a 10 year warranty on the barrel, 3 years on the controller & 1 year on all other parts. 

Call  713-690-1181: Mon - Fri 9-4